Our Services
At Next Level Support Centers we offer a wide variety of services customized to your specific needs. Our model delivers agent quality, loyalty to your company, and the type of program management and partnership you require, while being cost-effective to meet your current budget.
White Label Services
When your customers call Next Level Support Centers, we will speak in your voice. When taking calls, our Team members will behave as a representative of your business. Our representatives are trained in our classrooms to shape their skills, capabilities, values and strategies to align with your company culture.
Quality Assurance
We work closely with you to develop and deliver a quality plan that aligns with your core business objectives. Our quality assurance specialists are completely independent of our daily operations departments and provide unbiased feedback and quality scores to our operations supervisors and management Team. Team member coaching can be conducted or other corrective measures can be taken as required should scores not meet expectations.
Dedicated Support Options
We offer priority support options that may include supervisors and representatives dedicated to your company should you wish to have your support center separate from other Clients.
Performance Training
We have developed and utilize a proactive approach to Customer Service training that focuses on customer experience “soft skills” and use of standard tools. We supplement this foundation with material customized for each client, leveraging client-developed material, our custom training materials or a hybrid of both.
Bespoke Support Packages
We will work with you to identify your specific support requirements and then create your support package to address those needs.
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Flexibility & Scaling
We recognize that your company has developing needs and we want to provide you with flexible support options that meet increasing demand quickly and efficiently. We also recognize that sometimes you have to make major changes to your product or service and we are here to help you provide excellent customer service throughout that process.
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Customizable SLAs
Service Level Agreements (SLAs) can be tailored to fit your needs. Monthly metrics reviews are provided with standard package options. Plans with more frequent reporting options are available.
Dynamic Scripting
Our Team works with you to develop customized scripts that are easily updated as your needs grow and change. We have developed an integrated knowledge management solution that provides Team members access to an online knowledge base within seconds.